Política de Privacidad
We (referred to as "We", "Us", or "Our") are committed to protecting your Personal Data and privacy.
This Privacy Policy explains how we collect and store the information you provide through the https://cobrofirme.com website (the CobroFirme).
The following principles apply:
We want you to have all the information you need to make informed decisions about your Personal Data. We use a range of methods to keep you informed, and where specific details are required, we will provide them at the appropriate time. We are happy to answer any questions you may have about the limitations established by law.
1. ¿El alcance?
This policy describes the personal data CobroFirme collects about individuals, and how that data is processed, shared with third parties, and protected.
This policy applies to information relating to an identified or identifiable natural person. An identifiable person is someone who can be identified directly or through a combination of additional information we hold or have access to.
"Processing" refers to any operation involving personal data, including its collection, management, organisation, and storage.
Our services are intended for a general audience and are not designed for use by individuals under the age of 18. We do not knowingly seek or collect information from persons under 18, nor do we knowingly permit them to use our services. If we become aware that we hold such information, we will delete it as promptly as possible.
2. What personal data do we hold about you?
Cuando accede a los Servicios, a los canales de atención o a nuestro sitio web, recopilamos sus Datos Personales. En algunos casos, le solicitamos directamente esta información. En otros, la recopilamos mediante el análisis del uso de nuestros Servicios o a través de la información que recibimos de nuestros socios externos.
3. There is no requirement to disclose personal information to the company, nor any consequences for choosing not to do so.
You are not required to provide us with personal data. In some circumstances, you may choose not to do so — however, this may prevent us from delivering the Services or from granting you access to the website.
4. What types of personal data may we collect? When you visit our website, we will collect the following personal data from you:
This includes information about your online activity log, traffic data (such as your IP address, access dates and times), the language used, software crash reports, browser type, and device information. The data collected is non-personal and cannot be used to identify you.
Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.
Personal data you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.
5. Legal Basis and Principles for Personal Data Processing
Sus Datos Personales son procesados por la Compañía para los fines descritos en esta sección, conforme a la base legal aplicable.
Sin una base legal válida, la Compañía no puede utilizar sus Datos Personales. Las bases legales sobre las que la Compañía puede procesar sus Datos Personales son las siguientes:
- You have given your consent for your Personal Data to be processed for one or more specific purposes. This applies when you submit personal information through the Website for transfer to a third-party trading platform.
- The Company or a third party may need to process your data to pursue a legitimate interest — for example, to improve Our Services or to defend legal claims.
- Processing is required to comply with a legal obligation.
To learn more about the processing we carry out to safeguard legitimate interests, please contact us by email.
Below is a list of the purposes and legal bases under which we may use the personal data you provide to us.
Alcance, Base Legal
1. At your request, we may share your personal data with third-party companies to facilitate access to digital trading.
You have consented to the processing of your personal data for one or more purposes.
2. To respond to your requests, questions, or concerns. Personal data is required to help resolve any queries you may have regarding the Services.
Processing is necessary to serve the legitimate interests of the Company or a third party.
3. Personal data is processed to meet applicable legal, judicial, and administrative obligations.
Processing is carried out to comply with legal obligations.
4. We may use personal data to optimise our Services. This includes crash reports and functional error data collected in connection with the Services.
Processing is required to serve the legitimate interests of the Company or a third party.
5. To prevent fraud and misuse of our Services
Processing requires the Company's legitimate interests, or those of a third party.
6. To carry out and manage activities aligned with the requirements of Our Services. This includes back-office functions, business development activities, strategic decision-making, and oversight mechanisms.
Processing is required to serve the legitimate interests of the Company or a third party.
7. We use various analytical techniques, including statistical methods, to support decision-making across different areas of our business.
Processing is required to serve the legitimate interests of the Company or a third party.
8. To protect our rights, interests, and assets — as well as those of third parties — we may process your personal data where necessary to establish, exercise, or defend legal claims, and to comply with applicable laws, regulations, agreements, and any relevant terms or policies in force.
Processing is required to serve the legitimate interests of the Company or a third party.
6. Sharing Personal Data with Third Parties
The Company may also share Personal Data with third-party service providers, including hosting and storage providers that process IP address data, as well as providers that analyse user experience.
You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will share the Personal Data you have provided to us with those platforms. Your Personal Data will then be subject to their privacy policies and may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and optimise the products and services it offers to clients.
Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.
The Company may also share Personal Data with prospective investors or acquirers, lenders, or other companies within the group in connection with any transaction — including the transfer or sale of Company or group assets — or as part of any merger, restructuring, consolidation, or insolvency process involving the Company or any other business within the group.
7. Cookies and Third-Party Services
We may use third-party services, such as advertising providers and analytics companies, on our website. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They are used to collect information about your browsing preferences and habits in order to improve your experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a set period after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to navigate back to the site more easily.
Tipos de Cookies:
They may be used by us according to their purpose:
1. Strictly necessary cookies
These cookies are necessary to access the features you've requested and navigate our website. They enable your device to download and transmit data, allowing you to browse the site, use its features, and return to previously visited pages.
Cookies collect personal data — such as your username and the date of your last login — to verify site access. They are deleted automatically when you close your browser (session cookies).
2. Cookies de funcionalidad
Cookies recognise you each time you visit our site and store your preferences and settings.
Cookies collect personal data — such as your username and the date of your last login — to verify that you are signed in to the site. They are deleted when you close your web browser (session cookies).
3. Cookies de rendimiento
We use cookies to collect statistical data on site performance and to run analytics that help us improve your experience.
Cookies store anonymous data not associated with any identifiable individual. Session cookies are deleted when the browser is closed. Other cookies persist indefinitely.
Cookies are blocked or deleted
To block or delete cookies, you'll need to adjust your browser settings. Below you'll find links to help you through the process for some of the most widely used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Ten en cuenta que si esto ocurre, algunas o todas las funciones del sitio web podrían no funcionar correctamente.
ONLINE TRACKING NOTICE
This service does not currently support Do Not Track signals.
8. Retention of Your Personal Data
We will retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, policies, or orders.
We share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for a further 12 months.
We periodically review the personal data we hold to confirm it is no longer required.
9. Transfers of personal data to a third country or international organisation
Su información personal puede transferirse a otros países, incluidos terceros países distintos al de su residencia, o a organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que los usuarios puedan ejercer sus derechos y acceder a recursos legales efectivos.
Estas protecciones y salvaguardas se aplican a todas las personas residentes en el EEE (Espacio Económico Europeo).
- Transfer to a third country or international organisation that the European Commission has determined provides an adequate level of protection for personal data transferred, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- La transferencia se realiza en virtud de un acuerdo jurídicamente vinculante y ejecutable entre entidades o autoridades públicas, conforme al Artículo 46(2)(a).
- This transfer was carried out in accordance with the standard contractual clauses for data protection adopted by the European Commission under Article 46(2)(c) of the GDPR. The clauses adopted by the European Commission are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide information on the security measures used to protect your Personal Data when transferred to third countries or international organizations. To request this information, contact us at: info@cobrofirme.com
10. Seguridad de Datos Personales
We have implemented appropriate organisational and technical measures to protect personal data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that personal data will be maintained free of errors at all times, nor can we be held liable for any intangible, incidental, or consequential damages arising from the use or disclosure of personal data. This includes personal data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control.
Where legal or other obligations outside our control require it, we may be compelled to disclose personal data to third parties, such as public authorities. We have no control over the level of security those third parties apply to your personal data in such circumstances.
Personal data cannot be transmitted over the internet with complete security. We cannot guarantee the security of any personal data you transmit to us online.
11. Hypertext Links to Third-Party Websites
Our website may contain links to third-party websites and applications. These are not under our supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through those sites or applications.
Before accessing or using any third-party website or application, we recommend reviewing its privacy policy and carefully considering any personal data you choose to share.
12. Changes to This Policy
Before accessing any third-party websites or applications, review their privacy policies. Do not share personal data with them until you are satisfied with how they handle it.
13. Your rights regarding your personal information
You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any inaccuracies, and delete any Personal Data that is no longer necessary. You may also restrict the scope of how your Personal Data is processed.
If you are an EEA resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, please contact us at the email address provided below.
Access Rights
The Company may verify the accuracy of Personal Data being processed about you. Where applicable, you may access that Personal Data.
The Company will provide an electronic copy of Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available electronically upon request.
The right of access to Personal Data must not prejudice the rights and freedoms of third parties. If fulfilling a request would harm another person's rights or freedoms, the Company may refuse or limit its response.
Right to Rectification
The Company may rectify inaccurate Personal Data. You have the right to request that incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be deleted to comply with a legal obligation of the Company.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restrictions on Processing
If you question the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, to protect the rights of another individual, or where there is a significant public interest ground within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to review the Personal Data you have provided to the Company.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not interfere with the rights or freedoms